Customer Service

We strive to deliver homes that are a joy to live in. We want you to enjoy your new home for many years and we will ensure that your needs are met and that all of your questions are answered. The home you have purchased in comprised of thousands of parts and mechanisms. Because of this things can go wrong. We are here to help and address these concerns. We have a written plan in place to help make this as efficient and convenient to you as possible. Please do not hesitate to call if you have questions.

Our warranty commitment is easy to understand and is based on COMMON SENSE. We believe The HOMEOWNER has a right to expect a clean home complete and free of defects at the time of closing. Things should work. If there are problems because of defects in materials and workmanship, as outlined in our full one-year warranty, The Builder will arrange for their repair or replacement. If a problem results from actions by occupants of the home or others, or from ordinary wear and tear, The Builder is not responsible for the resulting repair or replacement

Homes are complex things, and as a new homeowner you are bound to run into homeowner maintenance issues that will need your attention and are your responsibility to fix. However, after moving into a new home many people have questions, and when you’ve just made one of the largest investments of your life, you want to be sure someone is there to answer them. So, we assembled some information and resources found on this page to help you get the help that you need. If, however, you don’t find what you’re looking for on this page, please feel free to contact us directly.

Our warranty commitment is easy to understand and is based on COMMON SENSE. We believe The HOMEOWNER has a right to expect a clean home complete and free of defects at the time of closing. Things should work. If there are problems because of defects in materials and workmanship, as outlined in our full one-year warranty, The Builder will arrange for their repair or replacement. If a problem results from actions by occupants of the home or others, or from ordinary wear and tear, The Builder is not responsible for the resulting repair or replacement.

We want our Homeowners to feel confident in their new home.

Our criteria for qualifying warranty repairs are based on typical industry practices in our region and meet or exceed those practices. Please note that we reserve the right, at our discretion, to exceed these guidelines if common sense or individual circumstances make that appropriate, without being obligated to exceed all guidelines to a similar degree or for other homeowners whose circumstances are different.

We Sometimes Say No

With a product as complex as a home, different viewpoints regarding which tasks are homeowner maintenance responsibilities and which are Todd Campbell Custom Homes warranty responsibilities are possible. If you request warranty service on a maintenance item, we will explain to you the steps you should take to care for the item. We are available to answer your home-care questions during and after your warranty period. Providing normal maintenance for your home is your job.

30-Day Report

For your convenience and in order for our service program to operate at maximum efficiency, we suggest that you wait 30days before submitting a warranty request. This allows you sufficient time to become settled in your new home and to use most components repeatedly.

11-Month Report

As you approach your one year anniversary in your new home we encourage you to compile a list of concerns that will be taken care of prior to the one year move-in date. This will help us address and correct the concerns that you have in a timely and efficient manner.

Please do not hesitate to call if you have questions.

10 of the most common questions are addressed below:

Q. My sprinklers won’t turn on. There is no water coming out!
A. The pressurized irrigation to the communities has been turned off for the season. And don’t forget to blow out your sprinklers!

Q. My outside lights are not working!
A. Have you tried to change your light bulbs? And have you cleaned off the sensor?

Q. My (kitchen/bathroom/garage/living room) outlets are not working!
A. Have you checked the breaker out in the garage to make sure it did not get tripped on accident? Also, have you checked the GFI on one of the outlets to make sure it was not tripped? There is a video on this page that will show you how to check the GFI’s on the outlets.

Q. My yard is flooding! I think the grading was done wrong!
A. How often are you watering? How often is your neighbor watering? This could be an overwatering issue. Try talking to your neighbors about watering times and make sure you both are not over watering. If you both turn down your watering times and it still is flooding, let us know and we will look into it for you!

Q. My sprinklers are not covering my entire yard! Some parts are dying!
A. Try to adjust the sprinkler heads for the coverage.

Q. My water is way too hot in my house.
A. Have you adjusted your water heater

Q. My water pressure for my sprinklers very low!
A. Have you cleaned out the filters on the sprinkler heads?

Q. My (dishwasher/stove/microwave) appliance is not working properly!
A. Call warranty services located in your owners manuals

Q. My garage door won’t open/shut…or it goes half way up/down and then goes back up/down?
A. Try checking your sensors to make sure they care lined up and nothing is blocking them. Also make sure nothing is in the way of the door to stop it!

Q. I have a warranty claim, WHAT DO I DO?
A. Click here to fill out a warranty request now.